Returns
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as received, unused, with all original packaging, accessories, and documentation included. Proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at hello@thecoldplungelab.com
If your return request is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.
Return shipping costs are the responsibility of the customer.
For any return-related questions, please contact hello@thecoldplungelab.com.
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you receive the desired item is to return the original product first. Once the return is accepted, you may place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.
Returned items must meet the same eligibility requirements: unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@thecoldplungelab.com