Terms of Service
1. Company Information
These Terms of Service (“Terms”) govern the use of this website and the purchase of products offered through it.
The website is operated by:
Endpoint SRL
Via G. Pico della Mirandola 8
50132 Florence
Italy
Email: theo@thecoldplungelab.com
2. Scope of Application
These Terms apply to all visitors and consumers purchasing products via this website.
By accessing the website or placing an order, you agree to be bound by these Terms.
If you do not agree, please refrain from using the website.
3. Products
Endpoint SRL offers consumer wellness products, including cold plunge systems and related accessories, as described on the website.
Product descriptions, images, and specifications are provided for informational purposes. Minor deviations may occur and do not constitute defects.
4. Prices and VAT
All prices displayed on the website are inclusive of VAT, unless stated otherwise
VAT is applied in accordance with applicable EU and Italian tax regulations
Delivery, installation, or additional services may be listed separately
5. Orders and Contract Conclusion
An order constitutes an offer to purchase.
The purchase contract is concluded once Endpoint SRL confirms the order via email.
Endpoint SRL reserves the right to refuse or cancel orders in case of:
Pricing or typographical errors
Product unavailability
Suspected misuse or fraud
6. Payment
Accepted payment methods are shown during checkout.
Payment must be completed before shipment unless otherwise agreed.
7. Delivery
Delivery times are indicative and communicated during the ordering process.
Endpoint SRL is not responsible for delays caused by force majeure or third-party logistics providers.
8. Right of Withdrawal (EU Consumers)
Consumers have the right to withdraw from the contract within 14 days of receiving the goods, in accordance with EU consumer protection law.
To exercise this right, please contact:
theo@thecoldplungelab.com
Returned products must be unused and in original condition.
Customized or made-to-order products may be excluded where legally permitted.
9. Warranty and Liability
Statutory consumer warranty rights apply.
Endpoint SRL shall not be liable for damages resulting from:
Improper installation or use
Failure to follow provided instructions
Normal wear and tear
Nothing in these Terms limits liability for intent or gross negligence.
10. Intellectual Property
All website content, including text, images, designs, and branding, is the intellectual property of Endpoint SRL or its licensors.
Unauthorized use is prohibited.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Italy.
For consumers, jurisdiction follows mandatory EU consumer protection rules.
12. Contact
For questions regarding orders or these Terms:
theo@thecoldplungelab.com